There is no measuring the good that can come from positive encouragement given to a colleague. It is called edification, and it is an underutilized, highly motivational tool that any business leader or sales person should master. The key is doing what you can to make your client feel that they are the most important person you will see that day, and if truth be told, at that moment there should be nobody more important to you. The art of sitting down with a person, turning your focus entirely on them and their needs, understanding what matters to them, is an unendingly powerful method of making a sale, and one that will create a relationship that will last the life of a business. And it is indeed an art, no faking allowed, it has to be the real thing. If you can see your customers and potential customers as people whose needs you can meet in some way, rather than a means of raising your commission, your sales will not only grow, they will skyrocket, and you will be a professional in every sense of the word.
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